A highly accomplished and forward-thinking education professional specializing in instructional design with extensive experience in training and development, adult learning, course design, lesson plans, storyboards, software development/implementation, and technical writing. Possesses a demonstrated track record of success in articulating course/training objectives, creating effective learning assessments, and developing courses that utilize blended learning. A dedicated and tech-savvy producer who designs visual aids, student guides, instructor guides, and training manuals that enhance learning experience to improve staff performance and client satisfaction. Currently seeking part-time work.
Embedded Files
Technical Skills
Technical Skills
Learning Management Systems (LMS): Google Classroom, Desire To Learn (DTL), Moodle
Instructional Design Methodology: ADDIE and Gagne’s modality, SCORM compliance, Bloom’s Taxonomy
Software: MS Office Suite, Adobe Creative Suite (including Photoshop, Illustrator, Premiere, Character Animate and Affect Effects), Google Workspace, Adobe Captivate, Articulate 360, Rise, Camtasia, WordPress, HTML and CSS
Experience
Experience
PetSolutions - Centerville, AR - General Laborer
June 2024 - Present
PetSolutions - Centerville, AR - General Laborer
June 2024 - Present
Performed duties as assigned
Lowe’s - Russellville, AR - Customer Service Associate - Plumbing
Lowe’s - Russellville, AR - Customer Service Associate - Plumbing
May 2023 - April 2024
Served customers in plumbing and electrical departments.
Provided DYI customers and pros advice on best product for projects.
Helped customers troubleshoot plumbing issues and provided valuable solutions.
Provided training on installation to DYI customers.
Two Rivers School District- Ola, AR - Substitute Teacher
Two Rivers School District- Ola, AR - Substitute Teacher
JANUARY 2023 - May 2023
K-12 Substitute teaching
WALMART, Bentonville, Arkansas
Content Designer, 2022
Wrote and developed content for company associates. Researched topic and interviewed Subject Matter Experts (SMEs).
Reviewed, edited, and revised content to ensure accuracy and currency.
Led Agile stand-up meeting to provide input and receive feedback.
Partnered with creative team to identify best development techniques and graphics.
QUICK CONTRACTORS, Guelph, Ontario | Remote
Service Coordinator, 2019-2022
Increased profit margin by establishing more efficient methods of managing contractors.
Implemented additional training and support for contractors and customer service agents. Improved client/customer satisfaction.
DRIVERCHECK, Ayr, Ontario
Software Champion, 2017-2018
Reviewed proprietary software for efficiency and effectiveness.
Developed training and instructional videos for staff and clinics using company software.
ONTARIO ONE CALL, Guelph, Ontario
Call Centre Representative, 2017
Completed 60-100 calls per day to secure support for preservation of Ontario's underground infrastructure.
Assigned technicians to mark planned dig sites for contractors and customers.
ADECCO, Waterloo, Ontario
eLearning Video Developer, 2016
Completed over 40 instructional videos using Camtasia for private corporate client looking to train hospital administrative staff on advanced Microsoft Excel features.
Matched edited audio to video track, as well as added appropriate callouts. Increased client’s administrative productivity.
THE CO-OPERATORS, Guelph, Ontario
Web Publisher, 2014-2015
Provided daily news updates to company intranet. Leveraged attention-to-detail to maintain employee-facing platform.
Produced clear, concise, and professional instructional videos. Reduced number of daily queries from employees seeking information on company intranet.
UPPER GRAND DISTRICT SCHOOL BOARD (UGDSB), Ontario, Canada
Teacher/Trainer, 2001-2014
Hosted workshops at lunch and after school to increase teachers’ technology proficiency and enable technology-use in classrooms.
Implemented blended learning model using tablets, computers, and laptops with Google Workspace for education.
Supported implementation of cloud-based report cards as trainer and technical writer.
Led cloud-based report card project from 2007 to 2008. Collaborated with IT, technology school leaders, union representatives, and school board staff.
Created step-by-step documentation with screenshots by scaffolding learning and outlining each step of report card process.
Developed series of instructional videos for each step in process.
Trained over 600 elementary teachers on cloud-based report card system to help transition from software model.
Waterloo Catholic District School Board (WCDSB) - Teacher/Trainer
SEPTEMBER 1995 - JUNE 2001:
Increased teacher technology proficiency and use in the classroom with students, by training and hosting regular workshops.
Education
Education
ROYAL ROADS UNIVERSITY, Victoria, BC, (online)
Graduate Certificate in Instructional Design — Jan. 2017-Aug. 2017
BROCK UNIVERSITY — St. Catherines, ON
BA in Education 1995, FSL Part 1, 1995
WILFRID LAURIER UNIVERSITY — Waterloo, ON
BA, French & English major, 1994
CANADORE COLLEGE — North Bay, ON
Journalism-Print Diploma, 1985
Volunteer Work and Interests
Volunteer Work and Interests
Big Brothers and Big Sisters of Guelph
Big Brother to "Leo" since 2005
Habitat for Humanity
Waterloo, Ontario, Teacher Bulid - Summer 2001
Family Bulid - Kitchener, Ontario - Summer 2002
Narcotics Anonymous
Member since 1989 - Clean and Recovering
Ontario Regional Delegate representing Ontario Narcotics Anonymous at World Service Conference
Leader, workshop builder, speaker and trusted servant
Hobbies
Photography, Woodworking, Cycling, Outback Camping
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